Being able to get in touch with your shared website hosting provider if you have any questions or encounter any problems is very important and how fast they'll respond and react can be crucial, particularly if your site is business-oriented, as longer downtime could mean losing potential clients. The support options are also an easy way to identify genuine providers from resellers. The second usually answer just to e-mail messages or support tickets and you may have to wait for a whole day or maybe more so as to receive an answer. If your issue calls for several replies, you'll end up losing days so as to have a simple problem solved. When you use the services of a genuine and reliable website hosting provider, you'll be in a position to get in touch with the support team at any time and receive a prompt reply no matter what the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are round-the-clock, so you can forget all about waiting for a few days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you already have an account, you can open a support ticket in addition to the other three ways of contact. You'll be able to select the most appropriate way to contact us depending on what your location is or what kind of hardware you're using. We are able to assist you for more or less any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive prompt support, especially if your website is not functioning efficiently for whatever reason. Our semi-dedicated servers come with 24/7 customer and technical support, so if anything happens, you're able to use various ways to get in touch with us - phone line with a couple of local numbers worldwide, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and common matters, so in case you don't have an account yet, for example, you're able to get additional details regarding our services, or we can help you with less complex technical problems. The next two methods are for solely tech problems or everything that is more time-consuming since it is easier to track the dialogue between you and our support crew. The guaranteed max answer time for them is only an hour, the actual one - 15-20 min, so you won't need to wait for an entire day in order to get support like you may need to do with other providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you are an existing customer and you want help with some technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you can send an email and we will take care of the issue and send you a response within the hour. The response time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes a maximum of half an hour to receive assistance. The support service covers your VPS plus all of the pre-installed software it features, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will benefit from extremely fast support when you get a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result any time you open a support ticket via your billing account or you send an email message about any issue with the server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the best option when the issue involved needs a longer period of time to be solved or if it has to be given to our admins, as it is much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.