Even though the web hosting service offered by the different companies is nearly the same, every provider has got their own platform with its own modifications and different ways to perform specific things. This is the reason why, an info-loaded knowledge base would be truly useful both for persons with no prior experience and for technically trained individuals who will at some point find out how particular tasks are executed, but will lose valuable time meanwhile. The objective of such a knowledge base is to help make the hosting service fast and simple to use, saving users loads of time and energy. The outcome is more satisfied customers, as they can swiftly find the info they wish, and a lot less work for the tech support team, because typically most of the queries and issues that customers have got are already described in the knowledge base. Provided that the articles themselves are properly written and cover more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting packages feature an extensive knowledge base where you can find info about all the challenges that you could confront and their resolutions. You can find out how to set up and administer a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but you aren’t able to send emails, for instance. We have done our utmost best to be as exhaustive as possible and to cover all possible options in order to save you time and efforts and to provide you with different solutions for each single problem. The knowledge base includes educative articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in every Control Panel section, whereas if you wish to see the full article list, you should go to the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled a detailed knowledge base for all our current and future clients, so in case you order a semi-dedicated server plan from us, you’ll be able to find any info that you are searching for at any time. We have numerous informational articles, which will help you understand better what’s happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are simply 2 examples. Our step-by-step guides will help you accomplish anything you need – uncompress an archive, import a database, redirect a domain, etc. Additionally, we’ve also got troubleshooting guidelines, which will enable you to find out what induces a particular problem and the potential solutions for it. If you are unable to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can refer to our knowledge base and solve the issue instantaneously. You can access the articles through each section of the Control Panel, as well as through the all-encompassing Help section.