In case you have purchased a hosting package and you have certain queries related to a specific feature/function, or if you have confronted a certain problem and you require support, you should be able to touch base with the respective client service team. All web hosting companies use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, since the quickest way to tackle an issue most often is to use a ticket. This kind of correspondence makes the replies exchanged by both sides simple to track and enables the client support engineers to escalate the situation in case, for instance, a server administrator must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to use at least two separate accounts to contact the support staff and to actually administer the hosting space. Incessantly switching from one account to another could be a burden, not to mention the fact that it takes quite a lot of time for the vast majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting service isn’t separate from the web hosting account. It is an integral part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any specific time with only several clicks of the mouse, without the need to leave your web hosting account. The ticketing system includes a quick-search field, which will help you track down practically any ticket that you have already posted, if required. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to fix a particular issue even before you actually post a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can obtain swift assistance at any time and if our client support team suggests that you do something in your account, you can do it on the spur of the moment without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in one location, which is the reason why we’ve implemented a trouble ticket system into the custom-built Hepsia Control Panel, which is available with each semi-dedicated server account. This will allow you to handle the correspondence with our customer service staff together with your web space, which means that you will not need to memorize an additional log-on name for another interface. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a clever search function or read relevant FAQ articles with solutions to commonly encountered predicaments. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you.