If your hosting company provides live chat support, you're able to talk with an agent in real-time and learn helpful info or get a problem resolved promptly. The key advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, therefore you will not pay any rates in the event that you are in a different country or state. Furthermore, it will be a lot easier to copy and paste info such as domains, usernames or error messages i.e. details that are sometimes hard to give to the other side over the phone. The real-time chat is also a considerably quicker approach to contact the website hosting provider's support crew compared to using a ticketing system. What's more, in case some problem requires more time to be dealt with, you can do something else while you wait for support on the live chat, so you will not lose time - something that is not possible in case you're on the phone.
Live Chat Support in Shared Website Hosting
Together with the telephone and ticket support, we offer live chat support as well. You can contact us every single day, which includes holidays and weekends, and we will give you more information about the Linux shared website hosting service that we provide in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for entirely tech issues you will need to open a ticket to the tech assistance team, since such matters will need more time to be dealt with, you can still get in touch with us through the live chat for some technical info. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you plenty of time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with all our semi-dedicated servers, you'll be able to find the answers for any questions you have or get lots of issues resolved right away. Our service is available every single day, which means that you are able to contact an agent even on holidays and weekends. In the event that you are unsure which plan is better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you're an active customer, you'll be able to obtain more information about account settings, billing issues as well as various common technical issues you may encounter, for example if you can't set up an e-mail account in a client on your PC. Our live chat will save you lots of time regardless where you are or when you get in touch with us.