If your hosting company provides live chat support, you're able to talk with an agent in real-time and learn helpful info or get a problem resolved promptly. The key advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, therefore you will not pay any rates in the event that you are in a different country or state. Furthermore, it will be a lot easier to copy and paste info such as domains, usernames or error messages i.e. details that are sometimes hard to give to the other side over the phone. The real-time chat is also a considerably quicker approach to contact the website hosting provider's support crew compared to using a ticketing system. What's more, in case some problem requires more time to be dealt with, you can do something else while you wait for support on the live chat, so you will not lose time - something that is not possible in case you're on the phone.