If you are a website owner, a problem might always crop up and it doesn’t automatically need to be related to the hosting service itself. For instance, something can go wrong when you update a software app or some crucial data can be modified or erased mistakenly. Regardless of what the essence of the problem is, you’ll have to touch base with the respective support team and ask them to restore a backup or to assist you in troubleshooting the problem that you’re experiencing. How quickly they’ll do this will determine the length of time that your websites will be down. For specific sites like community web portals or e-commerce portals, a recurrent inaccessibility often means lost clients and money. For this reason, it is of critical importance that you use the services of a company that provides not only a good tech support service, but also a quick one.
One-Hour Response Guarantee in Shared Website Hosting
In case you’re using one of our Linux shared website hosting service and you’ve got a question or stumble upon some predicament, you can touch base with us 24x7x365 by posting a helpdesk ticket or by writing an email and we guarantee that you’ll receive a response within the hour. If the issue can be resolved, we’ll do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll provide you with all the necessary details – what settings to check, what possible solutions to try out, etc. Normally, you’ll obtain a response within no more than 30 minutes, which suggests that waiting for hours and hours on end or even for more than a day to obtain support is something out of the question. Our 1-hour response guarantee applies to any query that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our astoundingly fast support services. You will get an answer to any trouble ticket opened through the web hosting Control Panel or email sent to our technical and customer support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes much less time to examine and fix a problem. We’ll supply you with more info in case the solution entails something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be absolutely the same and given the fact that our support staff is on duty day and night, you will receive immediate help for virtually any billing, technical or general issue irrespective of what time it is.