Although this is not the most importantaspect to recognize a dependable shared website hosting company from a bad one or a reseller from an actual provider, the option to call and talk with a live person is a sign that you are not working with a one-person service provider and that you can reach someone when you're in need of help. The phone support for website hosting services may vary from common to expert, therefore the problems that can be resolved through a phone call differ based on the specific provider. Generally, these issues are more basic and include billing or first level tech issues because more difficult tasks often need a support ticket where both you and the system administrators can track what's going on with a specific issue. Nevertheless, being able to call your supplier will save you a lot of time and efforts for the numerous tiny problems which may eventually show up at the time you manage your web hosting account.
Phone Support in Shared Website Hosting
If you decide to employ one of our Linux shared website hosting service
, you can contact our support crew via phone for 14 hours every day. We will help you select the most suitable package for your websites because we are aware that it is better to discuss these matters with a live person. In case you already own an account, we will assist you with all your sales/billing questions and / or general matters, even with some tech matters that don't need a lot of time or escalation to an administrator because it is better to open a ticket for time-consuming issues and have the communication in one place. We now have telephone numbers in the United States, the UK and Australia, so you will be able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server
packages that we supply. Whether you need to know more about the packages, you have a billing issue or some general problem, you can call us. Though some more complicated matters could require a support ticket in order to give time to our tech support crew to analyze, we will assist you with many tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have a global number where you're able to get in touch with us.