Client Support Channels
A One–Hour Response Time Guarantee
We provide a 60–minute response time warranty for every trouble ticket or email that you submit to our technical support team. We will rapidly respond to all standard queries and forward right away the case to our system administrators if any further assistance is needed. If you take advantage of our Optional Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you preliminary.
A First–Rate Support Service
If you require assistance while using the Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server for you, do reach the client support staff at any moment through the ticketing system. Also, if you need assistance managing your dedicated web hosting server, you can order our Optional Admin Services package, which includes OS updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, backup hard drive space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our free Web Hosting Control Panel, which sports a circumstantial knowledge base plus a selection of educational video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.